Division 03
Debt Recovery & Collections Support
A Collections Field Team that works strictly on your instructions — authorised visits, approved scripts and clean, auditable reporting.
Our services
Ten services that can be bought individually or as a complete local portfolio.
Field Visits
Borrower Field Visits
Visiting assigned borrower locations under the client's instructions and recording the outcome.
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Follow-ups
Repayment Follow-ups
Communicating the client's repayment request and recording the borrower's response.
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Verification
Borrower Address Verification
Checking the supplied borrower address and documenting the visit outcome.
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Verification
Contactability Checks
Reporting whether the assigned borrower could be contacted, and through which channel.
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Follow-ups
Promise-to-Pay Follow-ups
Recording repayment commitments and following up on them exactly as instructed.
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Repayment Coordination
Directing borrowers to the client's approved payment channels — the team never handles cash unless authorised.
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Documents
Authorised Document or Notice Delivery
Delivering client-provided documents or notices and recording acknowledgement or attempted delivery.
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Field Visits
Revisit Management
Scheduling and completing follow-up visits for unresolved assigned cases.
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Reporting
Collections Visit Reporting
Submitting visit notes, outcomes and supporting evidence in your approved format.
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Portfolio
Local Portfolio Support
Managing a batch of assigned cases within our coverage areas with a dedicated Collections Field Team.
View serviceOperating principles
How our Collections Field Team operates
- Visits only on written client authorisation
- Identity card and authorisation letter carried on every visit
- Client-approved communication script, every time
- Payments directed only to client-approved channels
- Respectful conduct and permitted visiting hours
- Minimum data collected — only what the case needs
Onboarding in four steps
- 01
Share an assignment overview
- 02
Agree authorisation, scripts and report format
- 03
Receive cases through a secure channel
- 04
Daily MIS and weekly portfolio reviews
Frequently asked questions
Who do your Debt Recovery Agents work for?
Banks, NBFCs, fintech lenders and collection agencies that assign cases within Mumbai, Thane, Navi Mumbai and Panvel.
Do agents collect cash?
No, unless the client explicitly authorises it. Borrowers are directed to the client's approved payment channels.
How is borrower data handled?
Only the information an assignment requires is collected, case-level data is shared through a secure channel agreed at onboarding, and reports follow the client's approved format.
How is collections work priced?
Collections work is quoted separately after reviewing case volume, geography, visit attempts and reporting needs.
Planning a collections field assignment?
Share the scope — we'll come back with routes, timelines and a clear quote.