Follow-ups
Communicating the client's repayment request and recording the borrower's response.
Quick answer
Repayment Follow-ups — communicating the client's repayment request and recording the borrower's response.
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Visit protocol
Five phases on the day, from address review to a supervisor-reviewed submission across our coverage areas. The 5-point checklist is fixed before dispatch so each visit records the same fields.
Before the visit
Address review & routing
Allocated cases are matched against your written authorisation, the approved script and the permitted contact channels before any agent is dispatched. Cases are grouped area-wise so every visit falls inside the 8:00 am to 7:00 pm window, and the 5-point repayment follow-ups record is fixed before allocation.
On arrival
Arrival, ID & permission
The agent carries photo ID and your authorisation letter, identifies himself, states the purpose once and keeps to your approved script and communication channels. Language stays polite; there is no threat, intimidation or harassment, and third parties are approached only as far as your policy allows.
On site
Checklist & evidence capture
All 5 checklist points are worked in order — "Due amount and date communicated" and "Reason for delay captured" among them — and each result is recorded against its item on the spot rather than from memory afterwards. The borrower's response and the reason given are written as stated, with the outcome coded to your disposition list.
Close-out
Acknowledgement & close-out
Any commitment is noted with amount and date, and the borrower is pointed only to your approved payment channels — our team handles no cash unless you have specifically authorised it. Refusals, absences and shifted addresses are recorded with the reason instead of being left blank.
Same day
Supervisor review & submission
Before anything reaches you, a supervisor checks the day's submissions for checklist completeness, evidence quality and correct coding, and random back-checks are run on a sample. Cleared work goes into your follow-up log in your approved format; anything that fails review goes back to the field.
Sample report
| Job / Location ID | Case area | Visit date & time | Checklist result | Evidence | Outcome |
|---|---|---|---|---|---|
| FV-1042 / L-001 | Colaba, 400005 | Day 1, 10:30 | 5/5 items | 4 photos | Met — commitment recorded |
| FV-1043 / L-002 | Byculla, 400027 | Day 2, 12:30 | 4/5 items | 3 photos | Not available — revisit |
| FV-1044 / L-003 | Mahim, 400016 | Day 3, 14:30 | 3/5 items | 2 photos | Shifted — lead found |
Illustrative format. Real reports follow your checklist and approved fields.
Evidence & quality
What is captured on the ground during repayment follow-ups, and the checks it passes before it reaches you — 5 checklist points and 4 report outputs per assignment.
Fields are limited to what your brief authorises — nothing extra is collected or stored.
Any row can be traced back to the original field record, so a query on one case is answerable without a fresh visit.
Commissioning triggers
Follow-ups work like repayment follow-ups is usually asked for at a specific moment, not on a calendar. These are the briefs we see most often.
Collections teams
Your repayment request is communicated in the approved words, and the borrower's response and reason are recorded as given. A typical brief here is a 5-point repayment follow-ups round across Mumbai, Thane, Navi Mumbai and Panvel.
Recovery managers
The promise is logged with amount and date, a reminder is made before it falls due, and the kept-or-broken outcome is reported.
Operations & reconciliation
Borrowers are directed only to your approved payment channels, proof of payment is requested, and receipt is confirmed with you.
Industries that commission repayment follow-ups
Scope
Stated plainly so the brief and the field report agree. Collections conduct follows the client's policy and our Fair Practices Code.
Conduct rules for every case are set out in our Fair Practices Code. Anything beyond this scope is added to the brief and authorised in writing before dispatch, never assumed in the field.
Communicating the client's repayment request and recording the borrower's response. Our local field team handles it across Mumbai, Thane, Navi Mumbai and Panvel, and every submission is reviewed before it reaches you.
Case allocation file, Client authorisation letter, Approved communication script, Payment channel details.
Follow-up log, Response summary, Promise list, Escalation cases.
Collections work is quoted separately after we review the assignment scope, case volume and geography.
Yes. Our Debt Recovery Agents work only on written client authorisation, use the client's approved communication and payment channels, and collect only the information the assignment requires.
Coverage · 76 localities
Pick your area to see how Repayment Follow-ups is planned there — local landmarks, access notes and the nearby areas we can group into the same route.
South and central Mumbai — dense commercial districts, wholesale markets and corporate headquarters where visits are planned around traffic and building access rules.
Bandra to Dahisar along the Western line — malls, high streets, studios and industrial estates covered by area-wise field teams.
Kurla to Mulund along the Central and Harbour lines — malls, wholesale markets, IT parks and industrial belts.
Thane city and the Ghodbunder corridor — townships, malls, industrial estates and dense residential markets.
Vashi to Ulwe — planned nodes, APMC markets, MIDC industrial belts and IT parks along the Thane–Belapur road.
Panvel, Kamothe, Kalamboli and Taloja — traditional markets, the steel market, MIDC units and new residential nodes.
Area not listed? We regularly travel just outside these boundaries — ask the desk and we'll confirm feasibility for your addresses.
Field Visits
Visiting assigned borrower locations under the client's instructions and recording the outcome.
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Verification
Checking the supplied borrower address and documenting the visit outcome.
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Verification
Reporting whether the assigned borrower could be contacted, and through which channel.
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Follow-ups
Recording repayment commitments and following up on them exactly as instructed.
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