Legal
Policies, in plain language
A field visit puts one of our people at someone's premises on your instruction. These pages set out the rules we work to, what we will and won't accept, and what to do when something goes wrong.
Updated October 2026
Our policies
Client obligations
Acceptable Use & Lawful Purpose Policy
The purposes FieldVisit will and will not accept field visit assignments for, and the client obligations that come with commissioning a visit.
ReadCommercial terms
Cancellation, Rescheduling & Refund Policy
How cancellations, rescheduled visits, aborted visits and refunds are handled on FieldVisit field service and collections support assignments.
ReadScope of findings
Disclaimer & Limits of Our Findings
What a FieldVisit field report is and is not: observations recorded at a point in time, not a professional, technical, legal or valuation opinion.
ReadYour browser
Cookie & Local Storage Policy
What this website stores in your browser, why it is stored, and how to clear or block it.
ReadComplaints
Grievance Redressal & Escalation
How to raise a complaint about a FieldVisit field visit, who handles it, and the timelines we work to.
ReadAccess
Accessibility Statement
How this website is built for accessibility, the known gaps, and how to reach us if something is hard to use.
ReadAlso worth reading
Raising something with us
If a visit was wrong — the conduct, the timing, the address or the findings — our grievance process gives you a reference number within 2 working days and an outcome within 15. You can use it whether you commissioned the visit or were on the receiving end of one.
For anything else, email [email protected] or call +91 96731 98867 during Mon–Sat, 9:00 am – 7:00 pm.
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