Cancellation, Rescheduling & Refund Policy

Before field work begins

An assignment is confirmed when you accept the quote in writing. If you cancel after acceptance but before routes are issued and field personnel are assigned, no visit fees apply. Any coordination or set-up charge named in the quote remains payable.

After routes are issued

• Cancelled with at least one clear working day's notice before the scheduled visit — no visit fee
• Cancelled on the day of the visit, before travel begins — the visit fee may be charged at the rate in the quote
• Cancelled after the field person has travelled to the location — the visit is charged as an aborted visit
• Recurring coverage cancelled mid-cycle — charged for the visits completed in that cycle

Rescheduling

Rescheduling at your request, or because a contact or access permission was not available, is free the first time for any location. Later reschedules of the same location are quoted as additional visits, since each one is a fresh journey.

Visits that could not be completed

Where a location is closed, untraceable, access is refused or the address does not match the brief, the visit is reported as inaccessible with the reason and whatever evidence exists. An inaccessible visit is a completed piece of work and is chargeable — the field time and travel were spent. Revisits are scheduled only on your instruction and are quoted separately.

When we will not charge

• A visit we failed to attempt, or attended outside the agreed window without your agreement
• A report that does not meet the agreed checklist or evidence standard and cannot be corrected by a free revisit
• Work we stopped because it fell outside our acceptable use policy
• Duplicate visits to the same location caused by our own coordination error

Refunds and credits

Where an amount has been paid in advance and the corresponding work is not chargeable, the balance is refunded to the original payment method, or held as a credit against the next assignment if you prefer. Refunds are processed within 7 working days of the position being agreed; your bank's own timeline applies after that. Raise any invoice query within 15 days of the invoice date so it can be checked against the field records.

Collections assignments

Collections support is quoted separately after a scope review and is not sold on a per-visit list price. Cancellation, withdrawal of cases and fee treatment follow the signed engagement terms, which prevail over this page where they differ. Write to [email protected] or call +91 96731 98867 (Mon–Sat, 9:00 am – 7:00 pm).