Industry
Client-authorised borrower visits and collections support with clean reporting.
Verification
Residence and office verification visits for banks, NBFCs and fintechs, confirming an applicant lives or works at the stated address.
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Site Services
Checking ATMs, kiosks and branches for working status, cleanliness, branding, signage and basic security observations.
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Field Visits
Visiting assigned borrower locations under the client's instructions and recording the outcome.
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Follow-ups
Communicating the client's repayment request and recording the borrower's response.
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Verification
Checking the supplied borrower address and documenting the visit outcome.
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Follow-ups
Recording repayment commitments and following up on them exactly as instructed.
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Reporting
Submitting visit notes, outcomes and supporting evidence in your approved format.
View serviceThe problem
Why banks, nbfcs & collection agencies send a third party to look instead of accepting what comes back from the field.
What changes
Drawn from the briefs we are asked to quote for most often in this industry.
35 distinct checklist points sit across the 7 services mapped to this industry; your brief decides which apply.
Use cases
The three shapes of work this industry asks for most. Each one runs on your checklist, not a standard template.
Verification
Residence and office verification visits confirm whether the applicant lives or works at the stated address, with only the information the assignment requires collected.
Field Visits
Assigned cases are visited under your instructions and script, and the outcome — met, not available, shifted or disputed — is recorded in your approved format.
Site Services
Working status, cleanliness, branding, signage and basic security observations are checked site by site across the listed network.
Reporting
Fieldwork is only useful if it turns into something you can put in front of a client, a committee or an auditor.
Every submission is reviewed by a supervisor, and random back-checks are run on completed work.
Taken straight from the approved checklist, so the next round is comparable with this one.
Receive the brief
Location list, purpose, checklist, deadline and required evidence.
Confirm scope
Access arrangements, client authorisation, contacts and reporting format.
Plan routes
Group nearby locations and assign field people.
Brief the team
Share the checklist and escalation contact.
Complete visits
Collect observations, photographs and contact responses.
Review submissions
Check completeness, consistency and missing evidence.
Deliver the report
Completed visits, exceptions and the actions needed.
Manage revisits
Get instructions for inaccessible or unresolved locations.
By location · 76 localities
Choose an area to see how we run Banks, NBFCs & Collection Agencies assignments there — the premises you'll meet, access patterns and the visit windows that work locally.
South and central Mumbai — dense commercial districts, wholesale markets and corporate headquarters where visits are planned around traffic and building access rules.
Bandra to Dahisar along the Western line — malls, high streets, studios and industrial estates covered by area-wise field teams.
Kurla to Mulund along the Central and Harbour lines — malls, wholesale markets, IT parks and industrial belts.
Thane city and the Ghodbunder corridor — townships, malls, industrial estates and dense residential markets.
Vashi to Ulwe — planned nodes, APMC markets, MIDC industrial belts and IT parks along the Thane–Belapur road.
Panvel, Kamothe, Kalamboli and Taloja — traditional markets, the steel market, MIDC units and new residential nodes.
Working outside these areas? Tell us the addresses — we often cover the surrounding belt too.
FAQs
Client-authorised borrower visits and collections support with clean reporting. The mapped set for this industry is Contact Point Verification (CPV), ATM & Branch Site Audits, Borrower Field Visits, Repayment Follow-ups, Borrower Address Verification, Promise-to-Pay Follow-ups, Collections Visit Reporting — all available in Mumbai, Thane, Navi Mumbai and Panvel.
Visits that take place only on your written authorisation, between 8:00 am and 7:00 pm, recorded in your approved format and reviewed by a supervisor before the report reaches you. The 7 services mapped here carry 35 distinct checklist points between them; your brief decides which of those apply.
Applicant list with addresses, Client CPV format, Required photographs, TAT per case, Location list with addresses and contact names, Checklist or instructions.
Visit notes and outcomes in your approved format, Agent identification and client authorisation reference on every case, Permitted photographs and acknowledgements where your policy allows, CPV report per applicant, Geo-tagged photographs, Positive / negative / refer status. Every submission is reviewed by a supervisor before it reaches you.
Cases attempted, contacted and not traced, Addresses confirmed, shifted or not found, Commitments recorded against cases visited, Visits completed inside the approved visiting hours. The figures come from the checklist you approved, so the next round can be tracked the same way.
Assignments typically start within one to three working days of a confirmed brief, once the address list, checklist, permissions and deadline have been reviewed.
Collections field work is quoted separately after the assignment scope, case volume and geography have been reviewed, and runs only on written client authorisation.
Our Debt Recovery Agents / Collections Field Team visit only cases the client has authorised in writing, carry identification and the authorisation letter, visit between 8:00 am and 7:00 pm, use polite language with no threats or intimidation, direct payments only to client-approved channels and collect only the information required. Supervisors review visit records, and any complaint triggers a review.
Planning a collections field assignment?
Share the scope — we'll come back with routes, timelines and a clear quote.