Customer Experience
Unannounced service audit across the cluster in Koparkhairane
Trained shoppers run your scenario, score sales handling and service against the same sheet in every store, and write up what a real customer would have experienced.
- Greeting and staff approach
- Product knowledge and pitch
- Shops around Koparkhairane station open and shut on their own rhythm, so the Koparkhairane round is timed to counter hours.




