Customer Experience
Unannounced service audit across the cluster in Andheri West
Trained shoppers run your scenario, score sales handling and service against the same sheet in every store, and write up what a real customer would have experienced.
- Greeting and staff approach
- Product knowledge and pitch
- Shops around Lokhandwala open and shut on their own rhythm, so the Andheri West round is timed to counter hours.




