Customer Experience
Unannounced service audit across the cluster in Vile Parle
Trained shoppers run your scenario, score sales handling and service against the same sheet in every store, and write up what a real customer would have experienced.
- Greeting and staff approach
- Product knowledge and pitch
- Shops around Parle factory area open and shut on their own rhythm, so the Vile Parle round is timed to counter hours.




