Short answer
What is contact Point Verification (CPV)?
Contact Point Verification (CPV) is a field service in which a trained team residence and office verification visits for banks, NBFCs and fintechs, confirming an applicant lives or works at the stated address. You share the locations and instructions; the team completes the visits, the evidence is reviewed, and you receive one consolidated report.
At a glance
- What this covers
- What the service is and how a visit runs
- Division
- Business field services · Verification
- Checklist points
- 5 standard checks
- Report outputs
- 4 deliverables
- Coverage
- Mumbai, Thane, Navi Mumbai, Panvel
- Read time
- 4 min
What you will learn
- Contact Point Verification (CPV) in simple terms — Residence and office verification visits for banks, NBFCs and fintechs, confirming an applicant lives or works at the stated address
- What the field team checks — 5 points you can lift straight into your own brief
- What you receive — 4 points you can lift straight into your own brief
Contact Point Verification (CPV) in simple terms
Residence and office verification visits for banks, NBFCs and fintechs, confirming an applicant lives or works at the stated address. It gives you independent, on-the-ground evidence instead of relying on self-reported updates from outlets, vendors or staff.
In Mumbai and its neighbouring cities, contact Point Verification (CPV) is usually run as a batch across many addresses, so route planning, consistent checklists and evidence review matter as much as the visit itself.
What the field team checks
- Applicant or family member met
- Residence or office address confirmed
- Years at address and ownership
- Neighbour or society confirmation
- Nameplate, landmark and locality photos
What you receive
- CPV report per applicant
- Geo-tagged photographs
- Positive / negative / refer status
- Turnaround log
How a visit is run
- Addresses are grouped into routes by area and travel time
- The field person works through the 5-point checklist on site
- Photographs are captured against the points that need proof
- Every photograph and answer carries the job ID and location ID
- A supervisor reviews the submission and queries anything unclear
- Visits that could not be completed are marked with a reason for a revisit decision
- Completed visits are consolidated into one report
What to share before the visits
- Applicant list with addresses
- Client CPV format
- Required photographs
- TAT per case
When businesses use it
- Before paying a vendor, installer or agency
- After a campaign, installation or launch
- On a recurring schedule for compliance
- When an exception or complaint needs independent confirmation
Key takeaways
- Contact Point Verification (CPV) replaces self-reported updates with a visit record: 5 checklist points, photographs and one consolidated report.
- The checklist runs from applicant or family member met to nameplate, landmark and locality photos, with evidence recorded against the points that decide the outcome.
- You receive 4 outputs: CPV report per applicant, Geo-tagged photographs, Positive / negative / refer status, Turnaround log.
- Photographs are geo-tagged and time-stamped, every submission is reviewed by a supervisor and a random sample is back-checked — which is what makes a verification record worth quoting internally.
- Visits run across Mumbai City, the Western and Eastern Suburbs, Thane, Navi Mumbai and Panvel, and assignments typically start within one to three working days of a complete brief.
What to do next
If contact Point Verification (CPV) looks right for your situation, these are the three things a field team needs from you before the first visit.
Scope
Put the location list together
Full addresses with a pin code, and a contact name where you have one. Applicant list with addresses is the first thing asked for.
Checklist
Fix the 5 points you want answered
Start from the list above — applicant or family member met — then add or delete points so nothing is left to a field person's interpretation.
Evidence
Say what proof you want back
CPV report per applicant is the standard output. Anything beyond that is easier to agree now than after the first batch.
Before you send it
Starting contact point verification (cpv)
Assignments typically start within one to three working days of a complete brief, depending on volume and spread.
Share a brief and location listFrequently asked questions
What is contact Point Verification (CPV)?
Contact Point Verification (CPV) is a field service in which a trained team residence and office verification visits for banks, NBFCs and fintechs, confirming an applicant lives or works at the stated address. You share the locations and instructions; the team completes the visits, the evidence is reviewed, and you receive one consolidated report.
Which areas do you cover for contact Point Verification (CPV)?
Mumbai City, the Western and Eastern Suburbs, Thane, Navi Mumbai and Panvel, with local field teams in each area.
How fast can contact Point Verification (CPV) start?
Most assignments start within one to three working days of receiving a complete brief, depending on volume and spread.
What evidence will I receive?
CPV report per applicant and Geo-tagged photographs, matched to a unique job and location ID.