Customer Experience
Unannounced service audit across the cluster in Mira Road
Trained shoppers run your scenario, score sales handling and service against the same sheet in every store, and write up what a real customer would have experienced.
- Greeting and staff approach
- Product knowledge and pitch
- Shops around Mira–Bhayandar Road open and shut on their own rhythm, so the Mira Road round is timed to counter hours.




